🗑️ Delete Your TransConnect Account

We're sorry to see you go! If you'd like to delete your TransConnect account, please follow the instructions below.

📋 How to Request Account Deletion

To delete your account and associated data, please send an email to our support team with the following information:

1. Subject line: "Delete My Account - [Your Email]"
2. Email body must include:
   • Your registered email address
   • Your registered phone number
   • Reason for deletion (optional)

🔒 What Gets Deleted

When you request account deletion, the following data will be permanently removed:

• Personal information: Name, email, phone number, profile picture
• Booking history: All past and upcoming bookings
• Payment information: Saved payment methods and transaction history
• Preferences: Saved routes, favorite operators, notifications settings
• Authentication: Login credentials and session tokens

📦 Data Retention

Please note:

• Financial transaction records may be retained for up to 7 years for legal and tax compliance purposes
• Anonymous analytics data may be retained for service improvement
• Account deletion is completed within 30 days of your request

🔄 Alternative: Temporarily Disable Account

If you're not sure about permanent deletion, consider temporarily disabling your account:

1. Open the TransConnect app
2. Go to Settings → Account → Deactivate Account
3. Your account will be hidden but data remains recoverable for 60 days