Terms of Service

Last Updated: April 3, 2026

Welcome to TransConnect. These Terms of Service ("Terms") govern your access to and use of the TransConnect mobile application, website, and related services (collectively, the "Service").

1. Acceptance of Terms

By creating an account or using TransConnect, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You will comply with these Terms and all applicable laws
• All information you provide is accurate and current

2. Account Registration

2.1 Account Creation

To use TransConnect, you must create an account by providing:

• Valid email address
• Phone number
• Full name
• Secure password

2.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

2.3 Account Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms
• Provide false or misleading information
• Engage in fraudulent activities
• Abuse or harass other users or staff

3. Booking and Payment

3.1 Ticket Bookings

When you book a ticket through TransConnect:

• You enter into a contract with the bus operator, not TransConnect
• TransConnect acts as an intermediary platform
• Ticket prices are set by bus operators and may vary
• Service fees may apply to bookings

3.2 Payment

Payment terms:

• All payments must be made in Ugandan Shillings (UGX)
• Payment is processed through third-party providers (MTN Mobile Money, Airtel Money, Flutterwave)
• You authorize TransConnect to charge your selected payment method
• Payment confirmation is required to confirm your booking

3.3 Refunds and Cancellations

Refund policies are determined by individual bus operators. TransConnect does not guarantee refunds. Generally:

• Cancellations made 24+ hours before departure may be eligible for partial refund
• Cancellations made less than 24 hours before departure are typically non-refundable
• No-shows are non-refundable
• Refund processing may take 5-10 business days

4. User Conduct

You agree NOT to:

• Use the Service for illegal purposes
• Impersonate any person or entity
• Upload malicious code or viruses
• Scrape or harvest data from the Service
• Reverse engineer or attempt to access source code
• Interfere with the Service's operation
• Create multiple accounts to abuse promotions
• Resell tickets for profit without authorization

5. Intellectual Property

5.1 Our Rights

TransConnect and its content (logos, designs, text, graphics) are protected by copyright and trademark laws. You may not:

• Copy, modify, or distribute our content
• Use our trademarks without permission
• Create derivative works

5.2 User Content

By submitting reviews, feedback, or other content, you grant TransConnect a worldwide, royalty-free license to use, reproduce, and display such content.

6. Disclaimers and Limitations

6.1 Service "As Is"

TransConnect is provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free service
• Accuracy of bus schedules or routes
• Availability of seats or services
• Quality of bus operators' services

6.2 Not Responsible for Operators

TransConnect is a platform connecting passengers with bus operators. We are NOT responsible for:

• Bus operators' conduct or service quality
• Delays, cancellations, or route changes
• Lost luggage or personal injury
• Disputes between passengers and operators

6.3 Limitation of Liability

To the maximum extent permitted by law, TransConnect shall not be liable for:

• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Damages exceeding the amount you paid for the specific booking

7. Third-Party Services

Our Service integrates with third-party providers (payment processors, mapping services, analytics). Your use of these services is subject to their respective terms and privacy policies.

8. Privacy and Data Protection

Your use of TransConnect is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by:

• Posting the updated Terms
• Updating the "Last Updated" date
• Sending an in-app notification or email

Continued use after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms are governed by the laws of Uganda. Any disputes shall be resolved in the courts of Kampala, Uganda.

11. Dispute Resolution

11.1 Informal Resolution

If you have a complaint, please contact us first at support@transconnect.ug. We will attempt to resolve the issue within 14 days.

11.2 Formal Proceedings

If informal resolution fails, disputes may be submitted to mediation or arbitration before pursuing legal action.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

13. Contact Information